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faqs on handsets and business phone systems

FAQs on Handsets and Business Phone Systems

At Fibre Telecoms UK, we are always looking to provide education on the types of handsets and business phone systems for businesses of all sizes. So, what are the most sought-after questions on handsets and business phone systems? Find out more here.

What is a Business Phone System?

Business phone systems and handsets are multi-line telephone systems that typically are utilised within workplaces. These telecom services are ideal to remain connected with not just your customers, but also, the rest of your business. Especially when there is more than one office. 


There is a range of functions that can improve the working day, including: call conferencing, transferring and recording.

Different Types of Handsets

There are primarily three types of handsets to choose from that are functional for all businesses. However, depending on specific specifications, a business may prefer a particular handset over others. 

Multi-Line Telephone System

A phone system that supports numerous calls at once is known as a multi-line telephone system. This implies that several separate employees may be on the phone simultaneously. These multiple-line telephone networks make use of ISDN technology. Each call is connected by ISDN, a copper network that travels through the neighbourhood exchange. 


However, the UK is turning down its ISDN network in 2025, therefore that conventional multiple-line telephone systems will no longer function.

PBX Telephone System

Private Branch Exchange, sometimes known as PBX, is a private telephone network used only within a business or organisation. Using several communication channels like Voice over IP, ISDN, or analogue, PBX phone system users can communicate both internally (inside their firm) and externally (with the outside world). 



The latest and the most advantaged technological handsets. Voice over Internet Protocol (VoIP) makes calls over the internet rather than utilising the traditional phone network. This is done by transforming analogue voice signals into digital signals. 


Then, these signals are transmitted over the broadband line as data. A digital signal is more cost-effective and efficient than an analogue. 


Our latest handsets include the Grandstream GXV3380 which can improve a small business working environment. Find out more here. 


Is the Sound Quality Unreliable?

The idea that VoIP will have poorer sound quality because it depends on internet connections is a prevalent one. Since the very beginning of VoIP, when networks were slower and less advanced, this notion has persisted. Although broadband has advanced significantly, as with many other aspects of life and business, you get what you pay for.


In other words, the quality of your VoIP telephone system will be higher the better your business’s broadband connection is. Today’s internet and 4G connections represent a significant advance in technology; you just need to be sure you have enough capacity to sustain your network.

What Do I Need to Setup Handsets?

It can be difficult to set up new business phone systems for your business or to upgrade current handsets. As aforementioned, there are various types and technologies to take into account. As well as home and remote working options, it is important to understand what handset will be the most effective for the business and its employees. 


Every small business is unique and may not operate in the same way as others. However, there are certain aspects that should be considered. For example, does the business require desk phones? Is there existing strong broadband and WiFi connection? 


A VoIP or cloud business phone system has already been adopted by many businesses. According to a recent study, 61% of businesses have made the switch in order to save money. So, it’s important to find a reliable telecommunication company in the UK that has the latest technologies and handsets in stock.

Fibre Telecoms UK

Here at Fibre, we are one of the largest telecom companies in the UK. We want to challenge how telecoms operate throughout the UK and offer business phone systems for our customers. Our business phone systems and handsets help improve the working environment and allow small businesses to operate similarly to their larger competitors. All with supplying the latest technology and state-of-the-art handsets for our customers. Find out more about why businesses use VoIP phone systems and handsets here. 


For more information, or to receive a quote, fill in our online form here. Or, follow us on Instagram and see our services direct to your feed.