Customer service is key for any business. Though many of us use online services or would rather not speak on the phone, it is easier speaking to another human than just Googling what’s wrong. That’s why finding the right phone systems for businesses is key. Not just for the customer or client’s sake, but also to improve efficiency throughout the company.
But, how do you set up these business phone systems? Find out from one of the UK’s leading telecommunication providers.
Selecting Your Tools
To begin, you or your company will need to select from a variety of business phone systems. Make sure you choose a reputable telecom provider with the latest technologies on offer.
There are a variety of business phone systems available, each based on a distinct technology. Among these, Fibre Telecoms now offers key system unit (KSU) systems, voice over Internet protocol (VOIP) systems, and cloud call systems. Find out more regarding our business phone systems here.
Setting Up Your Business Phone Service
Firstly, you will need to set up your new business phone number and enable an account so the company can sign in. Primarily, this process will be undergone by the telecommunication provider your business has decided to go with.
They will deploy telecom engineers that will assist in the setting up procedure and installing the business phone systems of your choice. For more information on what telecom engineers do, check out our previous blog.
Then, it’s time to record your main message. What are your customers going to be greeted with once they contact you? This may well be their first encounter with your business. So, you will want to make a good impression to persuade them to continue with your services. Especially if there is a waiting time and they are put on hold.
Ensure the message is both clear and friendly. We recommend providing a script and planning out what is said. On-hold marketing can also be implemented through this process for the potential to boost sales.
Add Multiple Extensions
In many businesses, there may be several different departments that offer a variety of services. However, for SMEs, there may only be one phone number available. This is why phone systems for businesses should be implemented. This way, multiple extensions can be added, giving your customers the opportunity to choose which service they require and making it easier for your business to help.
When a consumer requests a specific person, for example, they may be given the extension number to which they should direct their inquiry. Each department with an extension would then be able to transfer the call to the correct individual. This will help create efficiency in the company and provide a better customer service experience.
One of the most important roles of business phone systems is the transmission of incoming calls from a customer or client, to the person or department who can deliver the solution or customer service. After all, every customer call is a potential sale or service revenue opportunity.
To do so, you’ll need to set up a good business phone system that fulfils your objectives while not costing more than your company’s revenue. For this, it is important to find a reliable telecoms company, that offers the latest technologies and phone systems for businesses; no matter the size.
Our Business Phone Systems
Here at Fibre, we want to challenge the status quo. That’s why we provide exemplary technology with the best competitive rates throughout the telecom network infrastructure. Our phone systems for businesses allow SMEs the opportunity to keep up with their larger competitors. For more information on why you should use small business phone systems, read our previous blog here.