To help you get even more out of your new business phone system, we offer a range of business enhancing applications and software to make life easier, smoother and more productive.
On hold Marketing
Anyone on hold is a captive audience! 90% of callers will hang up after 40 seconds if confronted with silence when put on hold and 34% of callers who hang up will not call back. If it’s music only or a chance to promote your services this feature hugely increase your customers perception of your business.
How many times have you seen someone make a mistake in note taking whilst on a call? Or had a dispute over information taken over the phone? Call recording provides a great fail-safe as it records every call in or out of the business. It also provides a great way of teaching your team by listening back to their calls together to improve performance.
Call reporting allows you to see all the incoming and outgoing calls to your business, including those you may have missed due to them made received during non-office hours. You can also identify potential trouble areas in terms of call flow, allowing you to streamline your business.
CTI allows your phone system to link up with your computer and your CRM platform to elevate your levels of customer service. See the record of an incoming customer on-screen, as the phone rings. Lookup where a new customer is based, without asking them their location, all thanks to CTI.
One of the most popular applications we provide is the system mobile app that links your desk phone straight to your smartphone! This allows you to seamlessly divert office calls to your mobile by simply logging into the app. When making a call from the app it will display your main office number ( so never needing to give out your mobile number again ) and better still, all these calls are still recorded.