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The Biggest VoIP Myths Debunked

What is VoIP?

Voice over Internet Protocol (VoIP), instead of standard analogue lines, utilises data or broadband connection for making phone calls. This way, as long as there is a strong broadband connection, phone calls can be made in any location, including remote workers or those out of the office. Let’s have a look at some of the biggest myths surrounding VoIP phone systems and how our VoIP providers can help.   


As one of the leading VoIP providers in the UK, we understand the importance that these systems can have for a business. Yet, there are still many workplaces that are unsure about switching to an internet phone system. 

Myth 1: VoIP is Unreliable

There is an assumption that VoIP is less dependable than a normal phone network. It is important in a business to maintain a strong connection throughout the workplace, including with customers and other staff members. So, thinking that VoIP phone systems are unreliable may put off certain companies from converting to cloud communications. However, as the title states, this is a myth.


VoIP phone systems require a broadband connection. If this is strong and reliable, then so will your calls. In fact, these calls are of a higher quality than the standard calls, using a frequency range of 300 to 7000 Hz. This is much higher than traditional analogue calls that have between 300 and 3400 Hz. The higher the frequency, the higher the quality of the call. 

Myth 2: Business VoIP Systems Are Only For Tech Companies

Although you might think that as they utilise the latest technology only certain types of companies can use them, this is not true. These types of systems are ideal for any sort of business, no matter the size, as they are cost-effective, easy and convenient to use. According to a survey, VoIP systems can save businesses up to 90% of their expenses, due to no call changes and no lease agreements.


In fact, smaller businesses in any industry can even further benefit from a business VoIP system. This is because they are ideal for improving the customer experience and, due to their many features, can help increase productivity and efficiency in the workplace. Find out more about how VoIP can benefit small businesses on our previous blog here.

Myth 3: VoIP Phone Services Cannot Support Other Devices

The fact that a VoIP number can be used with multiple devices is its most distinguishing characteristic. A VoIP number is simply a virtual phone number that makes and receives calls over the internet. 


Whether this is a laptop, desktop, tablet or mobile phone, multiple devices can connect with the VoIP number and receive and send calls simultaneously. Ideal for those on the go or for businesses that utilise hybrid working patterns. Your VoIP providers will install the system into the office and provide consultancy for how this adapts in the home. 


Myth 4: VoIP is Difficult to Install

As VoIP is a relatively new technology, many may think that means it is difficult to install and maintain. In actuality, the reverse is true—it is easy to use and reasonably quick to install. 


It’s about finding the right VoIP providers who can handle the installation and set-up, whilst offering sound advice for its maintenance. For your VoIP network, at Fibre, we regularly upgrade technology and manage updates and maintenance over the cloud. But, once it’s set up, VoIP phone systems require low maintenance. Simply, your business can use the system just like a regular phone network.


However, if you do have any problems or questions about your VoIP phone system, make sure to contact your VoIP providers who can help in anyway way you need.

Our VoIP Providers

Fibre Telecoms are one of the leading telecommunications and VoIP providers in the UK. We work closely with each of our customers to find the best telecom services specifically for them. It shouldn’t matter how big or small your business is. Utilising the right services, such as business VoIP systems, will help you keep up with your larger competitors and improve efficiency in your workplace.


For more information, or to receive a quote, fill in our form here. Make sure to follow us on LinkedIn and Instagram to stay connected with our network.