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Business Phone Systems In Use

The Importance of Business Phone Systems throughout COVID-19

In March 2020 the world came to a halt, with businesses especially affected during this time. Most businesses had the option of shutting down completely, closing, or moving to their homes. With many businesses relocating to the comfort of their own homes, the demand for Business Phone Systems shot up and emphasises the importance of digital communication. 

What are Business Phone Systems? 

A business phone system is a phone which provides a direct line to your company. Business Phone Systems are as much branding tools as they are communications systems, especially since COVID-19 hit. They help employees connect with their clients, are cost-effective and allow people to work from home – which more and more companies are allowing their workers to do.

Why are Business Phone Systems so Important in the Post-Covid era?

In the post covid-19 era, working remotely has become the usual for a lot of businesses. This means that many companies relied a lot on phone systems in order to communicate with their customers or clients, making them a crucial part of their brand. Thereby, having a reliable Business Phone System is a must, especially nowadays, and can not be overstated. Here are a few reasons why…


  • Providing Excellent Customer Service – Every businesses main priority is providing the best customer service possible, having a good Business Phone System is the key to achieving this. This is due to the fact that they have features that can improve the quality of your businesses work. Features such as: seamless calls, transferring, call waiting, and conference calling. 
  • Cost Reduction – When looking for Business Phone Systems, budget is the biggest factor every company has to consider. You want the system to match your requirements, while also not costing a fortune. When choosing a system best suited for your company, most systems offer a per-user cost, meaning you only pay for the number of phones that will be used. Saving lots of money as you reduce overall company costs. With Covid-19 impacting businesses particularly, money-management was very important 
  • Time Saving – When handling ample amounts of clients, time-management is key. Having Business Phone Systems means that you will spend less time waiting and routing for phone calls. At the start of the pandemic, companies were flooded with calls due to the confusing nature of the time, so time-management was crucial.
  • Home Working – Having Business Phone Systems means that you can work from home. This was essential especially at the beginning of the pandemic, as many employees had no choice other than to work from home. 
  • Stay Connected – Having a Business Phone System allows your company to easily stay in touch with your clients, being able to reach them easily if you ever need to ask any questions in a timely manner.



At Fibre Telecoms UK, we aim to go the extra mile and think differently to our competitors. Providing our state-of-the-art small business phone systems and VOIP Phone systems. For more information, stay connected and follow us on Linkedin.