Software & Applications
On Hold Marketing
Anyone on hold is a captive audience! 90% of callers will hang up after 40 seconds if confronted with silence and 34% of callers who hang up will not call back.
So, why not use On Hold Marketing for telecom services? This feature can help build a strong relationship with your clientele and increase your business within the telecom industry.
Call Recording
Call recording software & applications provide a great fail-safe as it records every call in or out of the business.
Call recording is a great way of teaching your team by listening back to their calls together to improve performance.
Call reporting
Call reporting allows you to see all the incoming and outgoing calls to your business, including those you may have missed outside of working hours.
You can also identify potential trouble areas in terms of call flow, allowing you to streamline your business.
CTI Integration
CTI allows business phone systems to link up with your computer and with a CRM platform; elevating your levels of customer service and overall efficiency.
See the record of an incoming customer on-screen, as the phone rings. Look up where a new customer is based, without asking them their location; all thanks to our telecom services.
Mobile Apps
One of the most popular applications we provide is the system mobile app that links your desk phone straight to your smartphone. This allows you to seamlessly divert office calls from business phone systems to your mobile. Simply by logging into the app.
When making a call from the app it will display your main office number. Never give out your mobile number again for work! Through this telecom network feature, your calls are all recorded too!
Get A Free Quote
Curious about how we can enhance your connectivity experience? Get a Free Quote today and discover the possibilities. Our expert team is ready to provide you with a personalised solution that fits your requirements.